SHIPPING

WHERE DOES VISIONS OF THE FUTURE LTD. SHIP TO & FROM?
We ship globally from London, UK.

DOMESTIC SHIPPING | ROYAL MAIL UK
Free shipping on domestic orders via Royal Mail (up to 5 business days).
Express 2 days shipping available; carrier chosen at the discretion of Visions of the Future Ltd. Unexpected and uncontrollable delays (incurred by e.g.: weather, holidays, customs…) will not result in a refund of express shipping cost.

INTERNATIONAL SHIPPING | EXPRESS, TRACKED & SIGNED
£22 shipping fees applied to all international shipments (5 business days), tracked and/or signed depending on destination; carrier chosen at the discretion of Visions of the Future Ltd. Unexpected and uncontrollable delays (incurred by e.g.: weather, holidays, customs…) will not result in a refund of express shipping cost.
Visions of the Future is not liable for VAT and import fees.

WHEN WILL MY ORDER BE PROCESSED?
Our studio ships from Monday through Friday (except holidays). Orders received before 2pm (GMT) will be fulfilled the same day. Orders received after 2pm (PST) or on week-ends will be fulfilled the next working day. 

WHEN WILL I RECEIVE MY ORDER?
Orders from the UK will be delivered up to 5 business days after the shipping date. Express 2 days or overnight shipping are available. International Unexpected and uncontrollable delays - incurred by e.g.: weather, holidays, customs, etc. - will not result in a refund of express shipping cost.

returns

RETURNS & EXCHANGE POLICY
Item must be returned in its original original condition, unworn, with original packaging and invoice. Please be sure the package is thoroughly sealed and padded to prevent damage in transit.

Returns must be shipped within 7 calendar days of delivery or will not be eligible for refund. Returns will be handled within 3 working days after delivery to our studio. We will issue a refund to your credit card of any new item that you send back within the return window.

No exchanges.

REFUNDS POLICY
Returns will be handled within 3 working days after delivery to our studio. We will issue a refund to your credit card of any new item that you send back within the return window. Please note that your refund may not be reflected on your account immediately and may take up to 10 business days for your bank to process it.

FRAME ADJUSTMENT
Our numbered & limited-edition collector eyepieces are precision engineered and designed, and handcrafted by Master artisans. We produce each style in limited runs and as such are unable to reproduce, replace, or adjust most of the materials and parts that go into each pair we assemble. Any alterations made to your eyepieces will render their warranty void.